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The
"Real" Role of a Listing Agent
Many homeowners
expect their listing agent to do the same things
that a selling agent does – find someone to buy
their home. After all, they do the things you
would expect if they were searching for buyers. A
sign goes up in the front yard. Ads are placed in
the local newspaper and real estate magazines.
Your agent holds an open house on the weekend.
Your house is proudly displayed on the Internet.
But this is only
"surface" marketing. More important
activity occurs behind the scenes. After the
"for sale" sign goes up and flyers are
printed, your agent’s main job is to market your
home to other agents, not to homebuyers.
The "For
Sale" Sign
It seems fairly
obvious that when you put your house up for sale
that your agent will put a "for sale"
sign in the front yard. The sign will identify the
agent’s company, the agent, and have a phone
number so prospective buyers can call and get
information.
Signs are great at
generating phone calls, even if very few actually
purchase the home they call about. However, you
might be one of the lucky ones. For that reason,
you should determine what happens when someone
calls the number on the sign. Does a live person
answer the phone or does the call go to a
voicemail or recorder?
You want someone to
answer the phone while the caller is
"hot." When buyers call the number on
the sign, the call should go to a live person who
can answer questions immediately. A potential
buyer may be on the street outside your home,
placing the call using a cell phone.
Flyers and a
Brochure Box
Your agent should
prepare a flyer that displays a photo and provides
details about your house. There should also be a
phone number so buyers can contact your agent to
get additional information. The flyers should be
displayed in a prominent location in your home and
also in a brochure box attached to the "for
sale" sign.
The brochure box is
convenient for those buyers who drive by and just
happen to see the "for sale" sign in
front of your house. It provides enough
information so they can determine if they want to
follow up with a phone call or inform their own
agent they are interested in your house.
The Multiple
Listing Service
Even before the
sign is up and the brochures are ready, your agent
should list your property with the local MLS
(Multiple Listing Service). The MLS is a database
of all the homes listed by local real estate
agents who are members of the service, which is
practically all of the local agents.
Important
information about your property is listed here,
from general data such as square footage and
number of rooms, to such details as whether you
have central air conditioning or hard wood
flooring. There should also be a photo, and a
short verbal description of what makes your house
"special."
Agents search the
database for homes that fit the price range and
needs of their clients. They pay special attention
to homes that have been recently placed on the
market, which is one reason you get a lot of
attention when your house is first listed. Many
agents will want to preview the home before they
show it to their clients.
The main point
about having your house listed in the MLS is that
you expand your sales force by the number of local
MLS members. Instead of having just one agent
working for you, now you may have hundreds or
more, depending on the size of your community.
The listing
agent’s main job to make sure that the other MLS
members know about your house. This is
accomplished through listing your house in the
Multiple Listing Service, broker previews and
advertising targeted toward other agents, not
homebuyers.
Office Preview
If your listing
agent belongs to a fairly sizable office, an
"office preview" will introduce your
house to other agents working in the same office.
In effect, they get a "head start" on
selling your property. Once a week, the office’s
agents will get together, share vehicles, and
"caravan" to all of the new listings.
They generally pull up in front of your house at
about the same time (some even use a bus) then
file quickly through your home like some bizarre
"follow the leader" game.
It can be amazing
to watch.
They go through
very quickly, since most of them are familiar with
similar models of your house. They are usually
looking for anything memorable or different and to
determine if your house is one they would be proud
to show their clients. Then they all pile back
into their cars and move on to the next house on
the tour.
But some of them
come back…with buyers.
Broker Previews and
Culinary Delights
Broker preview is
very similar to an office preview, except it is
open to all the members of the local multiple
listing service. It usually occurs within the
first week your house is placed on the market,
just after the office preview. However, there are
lots of new listings to choose from, and not all
the agents preview all the new listings each week.
You may not get as many agents visiting your home
as there were on the office preview.
Unless your agent
"entices" them to come. This is where
you could provide some help, if you are so
inclined.
Though it may seem
funny, nothing seems to attract a real estate
agent like the offer of free food. So if your
agent offers "free eats" at a broker
preview, you are likely to get more visitors than
if nothing is offered. Realize that many agents
have been on this weekly circuit for years, so
"boring" food does not really accomplish
much. In other words, sandwiches supplied from the
local grocery chain are not very enticing.
If you want to help
your agent sell your home quickly, try and help
them be creative and original in the choice of a
culinary treat.
Of course, some
agents will actually come to look at your house,
too – whether food is offered or not.
Maybe.
Office Flyers
Your agent will
undoubtedly prepare flyers about your property so
that prospective homebuyers can be informed about
the attractive features of your house. These
flyers (or similar ones) should also be sent to
all the local real estate offices, too. Most areas
have a weekly flyer service that delivers
advertisements to all of the local offices. Since
agents get these flyers every week, they do not
always look at them. However, a large percentage
of them do. Some agents will keep the flyer and
bring buyers to your house.
The flyer should be
done professionally and photocopy well. Ask your
agent to show you copies of office flyers they
have done in the past.
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